Check in / Check out
Check in time is from 2pm onwards (some properties are only from 3pm – please contact the property manager before arrival to confirm the arrival time). Please call the property manager when you are atleast 45 minutes away to confirm your arrival. You will be met at the property and given a walkthrough. Please notify the property manager & ourselves of any concerns/defects within 24 hours of your arrival. Some property managers may ask you to fill out a guest registration form on arrival.
Check out time is 10 am on the day of departure.
Check in procedure
Please contact your Guest Relations Consultant before you leave the airport or when you are 45 minutes away from the property to ensure you are met on time.
It would be advisable to re-confirm your arrival time with your Guest Relations Consultant 48 hours prior to arrival as well, to ensure a smooth arrival and to advise of any changes.
On arrival, you will be met at the property and given a walkthrough.
You will also be requested to sign a guest registration document and provide Credit Card details for a Damages Deposit if this has not already been done at the time of booking.
For further information on the Damages Deposit required for the property you have booked, please contact your consultant.
Travel Insurance
It is imperative that you have procured adequate and fully comprehensive travel insurance including cancellation cover and cover for theft of personal items.
Concerns / Defects
Please note it is vital that you notify the property manager of any concerns, issues or defects within 24 hours of your arrival or within 24 hours of the issue occurring. We will be unable to facilitate any comments, requests or complaints once you have departed. We will work together with you to remedy any concerns as quickly as possible.
Special Arrangements
Please email your consultant with any special requests you may have for your stay in order to see if we can assist with this. i.e. cots, re-configuration of beds, car rental / transfer requirements, special cleaning arrangements etc
Noise control
All our properties are situated in a quiet residential areas and all guests need to adhere to strict noise control measures implemented by the city council. We therefore need you to understand and accept the following conditions:
- No parties of any kind are to be held
- No noise or music of any nature (heard by neighbours) is allowed
- No hooting or shouting in the street at any time (day and night)
- Should you have a guest or two visiting please make them aware that parking is very limited and not to park in front of another person garage or drive way
Loadhsedding
South Africa has been experiencing periods of load-shedding (What is Load Shedding). This means that electricity goes off for periods of 2.5 hours or more at a time. We often do not know in advance when this will happen. However, there is an app you can download in order to ensure you know what times it will take place and plan your day accordingly. Please see following the link to the app; Load Shedding App (EskomSePush – The Loadshedding App). We apologize for any inconvenience that this may cause. This is, unfortunately, something that is out of our hands and governed by the South African Electricity providers. Accordingly, neither Capsol nor the owner/Property Manager shall be liable for any refunds, compensation or discounts as a result of services being unavailable due to load shedding. Most of our owners, however, have taken a number of measures to ensure your greatest comfort during your stay. For clarity and up to date information, please speak to your booking consultant.
